Privacy Policy
Effective June 1, 2006
Last Revised June 1, 2006
We believe that you should know what information we collect from you, as well as how that information is used,
disclosed and protected. We have created this privacy policy statement (the "Policy") to explain our privacy
practices and policies.
We will not sell or disclose information to third parties without your consent or as otherwise provided in this Policy.
You should know, however, that when you sign up for or use any of our products or services we may use information about
who you are, where and when you browse on the Web, where your wireless device is located, and how you use our network or
other information as described in this Policy. We do this in order to provide you with better service and to enrich your
user experience.
The following Privacy Links outline our policies and then link to them.
We also provide you with information regarding how to communicate with us if you have any questions about this Policy.
The Policy also addresses what we do with information about your wireless usage, the services you buy from us and who you call.
Does Edge Wireless collect personal information about me?
Edge Wireless collects a variety of personal information about users of our products or services.
This includes personally identifiable information that can be directly associated with a specific person or entity such as a
name, address, telephone number and email address as well as information that relates to how and where you use our service.
More info
Does Edge Wireless collect information about children under the age of 13?
The Edge Wireless Web Site is not directed toward children. We do not knowingly collect any information about children
under the age of 13 without prior written consent. You should be aware, however, that wireless devices and services purchased
for family use may be used by minors without the knowledge of Edge Wireless. If that happens, any information collected from
the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy.
More info
How Does Edge Wireless Use Personal Information?
We use personal information for billing and collection purposes, to provide services or complete transactions you have requested
and to anticipate and resolve problems with your services. We may also use this information to create and inform you of products
or services from Edge Wireless that may better meet your needs. More info
When Does Edge Wireless Disclose Personal Information?
We do not sell information to third parties. We will disclose personal information to third parties when
necessary to complete a transaction you have requested, as part of the terms and conditions of a particular service, to collect
on an account or when we otherwise have your consent to do so. We also may disclose personal information to third parties to
protect the rights and property of the company or its subscribers. More info
Does Edge Wireless Use Cookies?
A cookie is a very small text file placed on your hard drive by a web page server. It is essentially your identification card,
and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.
At this time, we only utilize session-based cookies to maintain a user's session for continuity of navigation while viewing
our site. Session-based cookies are not placed on your hard drive. After closing the browser,
the session cookie simply terminates. More info
What About Links to Other Web Sites?
The Edge Wireless Web Site may contain links to other Web Sites. Edge Wireless is not responsible for the content or privacy
policies of other sites.
What About Presence, Location and Tracking Information?
Our network knows the general location of your phone equipment whenever it is turned on. We also may provide your network
location to emergency service providers if you place a 9-1-1 call. More info
Can I Choose Not to Receive Marketing Messages on My Wireless Device from Third Parties?
Edge Wireless has implemented technology to reduce unsolicited bulk short text messages but is unable to filter all marketing
messages that you receive on your wireless device from third parties. More info
How Secure is Information About Me?
We maintain a variety of physical, electronic and procedural safeguards to guard your personal information.
An important part of securing and protecting your personal information is your responsibility to protect against unauthorized
access to your computer, wireless device, SIM card, user name, password, etc.
(including those of all Authorized Users). More info
What Can I Do to Protect My Personal Information?
An important part of ensuring the security of your personal information is your own efforts to protect against unauthorized
access to your wireless device or trading it in, be sure you remove all your personal information form the device.
More info
Can I Check Account Information for Accuracy?
Through our Customer Care organization, your account on our website, and our retail stores, you, and any Authorized User
designated by you in writing, can change or review account information. More info
Will This Policy Be Updated?
Edge Wireless expects to update this Policy periodically. You should refer back to this page often for the latest information
and effective date of any changes to the Policy. More info
To Whom Should I Direct Privacy Questions or Concerns?
You have several ways to contact us about questions to this Policy and about your services. More info
Information Collected About You
We collect a variety of personal information about users of our products or services.
Personal information is information that can be directly associated with a specific person or entity such as name, address,
telephone number, email address, or information about activities directly linked to that person.
In an agreement with a business or government customer, our customer is a business or other entity purchasing service for
employees or other authorized users. If you receive certain benefits through a business or government customer's agreement
with us, this Policy will generally govern your personal information. If you are liable for your own charges under such
business or government account, then we may share enough account information with that entity to verify your continuing
eligibility for those benefits. However, if you receive service where a business or government entity pays your charges or is
otherwise liable for the charges, we may share your account information with that entity.
Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about
a group or category of services or customers from which individual customer identities have been removed. For example, we could
prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day
at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services
or tailor existing services to customer desires.
Here are the types of personal and other information we collect. You should refer to the rest of this Policy to see how we use,
disclose and protect that information:
- Information You Give Us: We collect information you give us when you purchase an Edge Wireless product or use our services.
For example, you may provide us a billing address and credit information, including your social security number or business
identifier or when signing up for service. You might not have thought about it this way, but the numbers dialed from your
wireless phone to make a call is an example of information you give us and that we collect and use so we can bill you
appropriately and investigate fraudulent usage.
- Automatically Collected Information: We automatically receive certain types of information whenever you interact with us.
For example, when you visit the Edge Wireless Web site, our systems automatically collect your IP address and the type of
browser you use. This information is not linked by us to personal information, but rather only used to compile aggregate information.
Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically
located - that's how calls or messages are delivered to you in real time.
- Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it
with your account information. For example, we may receive credit information for purposes of initiating service.
We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our
records and deliver your next purchase or communication more easily. And, we often receive information from the dealer from
whom you may have purchased your wireless phone or device prior to initiating service with us.
Children's Online Privacy Protection Act
In compliance with the Children's Online Privacy Protection Act, if we make available offers and products online where a child
informs us that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further
collection, use or disclosure of personal information from that child. You should be aware, however, that wireless devices and
services purchased for family use may be used by minors without the knowledge of Edge Wireless. If that happens, any information
collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under
this Policy.
Use of Personal Information
Internal Use. In general, we use personal information to serve our customers, to enhance and extend our customer relationship,
to provide information and services to applicants and others who request it, and so our customers can take maximum advantage
of our products and services. For example, by understanding how you use our Web site, we are able to customize and personalize
your experience. More specifically, we use personal information for billing purposes, to provide services or complete
transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of
products or services from Edge Wireless that better meet your needs. Edge Wireless may use e-mail, short text messages,
telemarketing and direct mail to inform you about products or services we think will interest you.
Third Party Use. You should review the following section to understand when Edge Wireless
discloses personal information to third parties.
Disclosure of Personal Information.
Except as disclosed below, we do not knowingly provide personal information to third parties without your consent.
When and what types of information Edge Wireless discloses depends on the service and in some cases the choices you have made.
We disclose personal information as follows:
Your Consent. We will not knowingly disclose personal information other than in accordance with this Policy.
In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your
consent in a number of ways, including:
- In writing;
- Verbally;
- Online by clicking a button;
- Through the use of a dialing string or button on a wireless device or handset; or
- At the time of service initiation when your consent is part of the required terms and conditions to use the service.
For example, your consent to disclose personal information can be implied simply by the nature of your request,
such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as
part of the service and your consent to do so is implied by your use of the service. Edge Wireless may also disclose personal
information to someone you designate in writing as an Authorized User on your account.
We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf
(such as enhancing our ability to serve you better) or perform a service that you have requested. When the third party
acts solely on our behalf, Edge Wireless will require them to follow our privacy practices. For example, our vendors
process and print your billing statement on our behalf. They can only use the personal information we give them to
produce the billing statement. When we write off an account for non-payment, Edge Wireless sometimes discloses personal
information about the account to third parties such as credit bureaus. Credit bureaus may use the personal information
to update their records. Edge Wireless does not currently disclose wireless numbers in directory assistance listings or
published directories. If we do so in the future, you will be able to choose whether your number is listed.
However, you may also want to utilize our wireless service to take advantage of services and products offered by other companies.
In those cases, you will be providing information to those companies, and information about you received by those third
parties will be governed by their privacy policies, not this Policy. For example, if you are roaming on the network of
another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service.
Also, as another example, if you purchase something using our wireless Internet service, you will be disclosing personal
information directly to the company facilitating the transaction, a merchant bank and the merchant.
Finally, if you bought your wireless device from a dealer or retailer, both they and Edge Wireless will have personal
information as a result of the transaction. Whenever third parties have a role in any such transaction, you
should review their privacy policies as well.
From time to time you may be able to participate in contests, giveaways or other similar promotions we sponsor.
Except as explained otherwise in the rules for a particular contest, giveaway or promotion, any personal information
you provide will be used in accordance with this Policy. In addition, from time to time you may be able to participate
in our surveys to help us improve our offerings and services. Any personal information that may be collected from a survey
will be used for our internal purposes.
Business Transfers: Information about our users, including personal information, may be disclosed as part of any merger,
acquisition, sale of company assets or transition of service to another provider, as well as in the unlikely event of an
insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of
the company.
Protection of Edge Wireless and Others: We release personal information when we believe release is appropriate in good
faith compliance with legal process (e.g., a subpoena, E911 information, etc.); to enforce or apply our customer agreements;
initiate, render, bill, and collect for services; protect our rights or property, or to protect users of those services and
other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the
appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government;
or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person
requires disclosure of communications or justifies disclosure of records to a
governmental agency without delay.
Information About Your Telephone Usage and Who You Call
Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage,
the services you buy from us, who you call and the location of your device on our network when you make a voice call.
We will not knowingly disclose this type of information except as provided for in this Policy.
Edge Wireless' Use of Cookies
A cookie is a very small text file placed on your hard drive by a web page server. It is essentially your identification card,
and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.
At this time, we only utilize session-based cookies to maintain a user's session for continuity of navigation while viewing our
site. Information we collect may include browser type, IP address, page views, length of visit, etc.
Session-based cookies are not placed on your hard drive. After closing the browser, the session cookie simply terminates.
Our web pages may contain electronic images known as invisible single-pixel gifs (GIFs) that allow us to count users who have
visited those pages. Edge may include GIFs in promotional e-mail messages or our newsletters in order to count how many
messages have been opened and acted upon. GIFs collect only a limited set of information such as a cookie number,
time and date of a page view, and a description of the page on which the GIF resides.
Presence, Location and Tracking
To make wireless communications possible, the network knows the general location of your phone or wireless device
whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site
so that the network will know where to route an incoming communication and how to properly bill for the service.
This is necessary to make wireless communications possible.
If you dial 9-1-1 for emergency services, we may provide your network location to a public safety answering point,
emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official,
or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our
network without a user's consent (1) to a user's legal guardian or members of a user's immediate family in an
emergency situation that involves the risk of death or serious physical harm, (2) to database management services
or information providers solely to assist in delivering emergency services, or (3) to a government agency if we
reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person
requires or justifies disclosure of a device's location on the network without delay.
Legally required upgrades will allow us to provide a location more precise than cell site location.
Receipt of Marketing Messages on My Wireless Device from Third Parties
You should be aware that not all advertisements appearing on or delivered to your mobile phone or device are authorized by
Edge Wireless. We have developed and implemented systems in our network to reduce unsolicited bulk short text messages,
but we cannot at this time block all such messages. We continue to look for other options to reduce these unsolicited bulk
messages. If you have an e-mail account with Edge Wireless, this service is subject to unsolicited messages as any other
e-mail service.
It is unlawful for any third party to make an unsolicited telemarketing call using an autodialer or to send a
prerecorded message to a wireless phone or device. You should report any such unsolicited calls to the Federal Communications
Commission.
Network and Information Security
We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information.
We use accepted tools and techniques to protect against unauthorized access to our systems. We only grant access to
personal information about you to those employees and contractors who need to know that information to provide products
or services to you. In addition, we will work to protect the security of your personal information during
collection and transmission via the Edge Wireless Web Site by using Secure Sockets Layer (SSL) software technology.
This encrypts your information between your web browser and the host site to which you connect.
You should be aware that Edge Wireless has no control over the security of other sites on the Internet you might visit,
interact with, or from which you buy products or services. You should also be aware that despite our reasonable efforts,
we cannot guarantee absolute security of your personal information.
What Can I Do to Protect My Personal Information?
An important part of ensuring the security of personal information is your own effort to protect against unauthorized
access to your wireless device and the personal information contained in it and on your SIM card. Most phones and wireless
PDA-type devices store calling information both in the phone and on the SIM card. Therefore, before discarding your
phone or PDA, trading it in or giving it away, be sure you remove and retain your SIM card and follow the manufacturer's
instructions for deleting all personal information on the device itself. (This can be found in your owner's manual or on
the manufacturers' Web site.) Also, be sure to sign off when finished using a shared computer and always log out of
any site and close the web browser application after viewing personal account information.
In addition, use passwords to prevent unauthorized access to your wireless device, your wireless service account and
your voicemail. If you write down your passwords or user names, keep the information in a secure location.
Do not give your password to someone else unless you intend them to have the same full access and ability to make changes
to your account as you have. Change your passwords periodically.
Checking Account Information for Accuracy
Through our Customer Care organization and our retail stores, you, and any Authorized User designated by you in writing,
can change or review account information, including information relating to features, service options or calling plans
you have selected. For Customer Care contact information, go to the Contact Us section. Following registration on our website,
you can access our website to change or review account information and pay bills.
Updating this Policy
Edge Wireless will revise or update this Policy if our practices change, as we change existing or add new services, as we
develop better ways to inform you of products we think will be of interest or if the law so requires.
You should refer back to this page often for the latest information and the effective date of any changes. If, however,
users' personally identifiable information will be used in a manner materially different from that stated at the time of
collection we will notify users via posting on this page for 30 days before the material change is made.
Users will have a choice as to whether or not their information will be used in this materially different manner.
Contact Us
Edge Wireless is committed to the policies set forth in this Policy. If you have any questions, comments or
concerns about this Policy, please contact Customer Care at 1-866-350-3343 or 611 from your wireless device.
If you'd rather write us, you can email us by clicking here or send it by mail to Edge Wireless Customer Care,
650 SW Columbia, Suite 7200, Bend, OR 97702.
|
